By booking and attending an appointment with LOVING LATHER PTY LTD, the client acknowledges that they have read, understood, and agreed to the following Terms and Conditions.
All bookings constitute a binding agreement between the client and LOVING LATHER PTY LTD.
We reserve the right to request a deposit to confirm an appointment.
Failure to comply with these terms may result in refusal of future services.
A minimum of 24 hours' notice is required to cancel or reschedule.
Late cancellations or no-shows may incur a charge of up to 50% of the service cost or an amount agreed upon between the business and the client.
Repeated no-shows may result in LOVING LATHER PTY LTD requiring a 50% deposit in advance to secure future bookings or permanent refusal of service.
All prices provided are estimates and may vary depending on the actual condition of the dog.
The client agrees that additional charges may apply due to:
LOVING LATHER PTY LTD reserves the absolute right to:
The welfare of the dog will always take priority over the owner's preferences, including shaving the coat when necessary.
Each grooming service has an estimated duration, which will be communicated at the time of booking or at the start of the service.
The client acknowledges that:
The duration may vary depending on factors such as:
If the service exceeds the estimated time, an additional charge of $70 AUD per hour will apply, calculated proportionally to the extra time required.
Service time:
LOVING LATHER PTY LTD reserves the right to extend the service duration when necessary to ensure a safe, appropriate, and welfare-focused outcome.
The client is responsible for informing any relevant conditions, including:
Failure to disclose such information releases LOVING LATHER PTY LTD from liability for any resulting issues.
LOVING LATHER PTY LTD reserves the absolute right to:
This may occur if the dog:
In such cases, partial or full charges will still apply.
The client acknowledges that grooming involves inherent risks, including:
By accepting the service, the client waives liability against LOVING LATHER PTY LTD for minor, unavoidable incidents during the grooming process.
Dogs with matted coats will be treated under a welfare-first approach.
This decision is final and non-negotiable.
If a dog displays aggressive behaviour:
LOVING LATHER PTY LTD is not responsible for injuries resulting from such behaviour.
All dogs must be up to date with vaccinations.
Dogs with fleas or ticks may:
Full payment is required upon completion of the service.
LOVING LATHER PTY LTD reserves the right to retain the pet until payment is received, in accordance with the laws of Victoria.
Pets must be collected promptly once the service is completed.
A 1-hour grace period applies from notification.
Collection at a later time is acceptable only if:
Without prior agreement:
LOVING LATHER PTY LTD may use photos or videos of pets for promotional purposes.
Clients must notify us in writing prior to the appointment if they do not consent.
Appointments may be rescheduled due to extreme weather or circumstances beyond our control.
These Terms are governed by the laws of Victoria, Australia.